2. Getting ready for your first print

In this article

Installing the material from the Ultimaker Marketplace
Install the material on your S-line printer
Pre-print printer maintenance
Filament handling during printing


Installing the material from the Ultimaker Marketplace

Before you can start using Ultrafuse® Support Layer in Ultimaker Cura, you need to install the print profile from the Ultimaker Marketplace. Please follow the following steps:

  1. Ensure that you are using the latest version of Ultimaker Cura - see here for more information.
    To benefit from the Metal features, Cura 5.1 or up should be used
  2. Ensure that you are logged in with your Ultimaker account in Ultimaker Cura
  3. Browse the Ultimaker Marketplace for "Ultrafuse Support Layer" and click "Add to Cura"
  4. In Ultimaker Cura, click on "Check for account updates"
    Ultimaker Cura will notify you that the material "Ultrafuse Support Layer" is available for installation.
  5. Restart Ultimaker Cura when requested, and afterwards, confirm that the material is available in your dropdown list of available materials:
  6. Select the second extruder to start using Ultrafuse® Support Layer
  7. Confirm that when you select the material, Ultimaker S5 and DD 0.4 print core, there are no red cross or warning message in the recommended Print settings menu:
    Good: Not good:
    Screenshot_2022-07-29_at_10.19.46.png Screenshot_2022-07-22_at_16.44.20.png

Install the material on your S-line printer

Next, you need to ensure the material is present on your printer. Depending on your situation, this may happen automatically.

1. My printer is offline, and not connected to any network

You'll need to transfer your materials via USB to the printer. This is described in this article, and for your convenience replicated below.

  1. Select Ultrafuse® Support Layer as the material in Ultimaker Cura
  2. Open any model and slice
  3. Instead of printing, save to a USB drive
  4. Insert the USB drive in the printer
  5. Navigate on the printer to Maintenance and then import material profiles
  6. The printer confirms that the material has been installed on your printer
  7. To check, select Change Type for any of the currently installed materials, and see if Ultrafuse® Support Layer is available in the list.

2. My printer is connected to the cloud via Digital Factory

You can recognize this status in Ultimaker Cura by the blue "cloud" icon.


Material synchronization over the cloud is currently not yet supported. For now, follow the procedure under #1: My printer is offline.

3. My printer is connected to LAN

You can recognize this status in Ultimaker Cura by the blue "checkmark" icon. Materials are automatically synchronized to the printer. A confirmation dialog box is shown in Ultimaker Cura.


If for some reason this does not work as expected, follow the USB import instructions under #1 as a workaround.

Pre-print printer maintenance

Prior to printing, ensure that your 3D printer is in an excellent state. Every 3D printer needs to be maintained properly in order to keep the printer in the most optimal condition.

Deviations from the optimal condition lead to print quality inconsistencies and irregularities.

Before your first print, execute the following maintenance actions:

  • Clean the print core using the cleaning wizard
  • Clean all smooth shafts with a paper towel and remove all debris
  • Clean the leadscrew of the Z motor with a paper towel and remove all debris
  • Lubricate all smooth shafts with the supplied oil (Unilube)
  • Lubricate the leadscrew of the Z motor with the supplied grease (Magnalube)
  • Tighten the belts in X and Y direction (loosen and tighten pulley screws)
  • Make sure the feeder tension is positioned in the middle section

As a reference, here is the recommended maintenance schedule for the Ultimaker S5:

Every month  

Every 3 months 

Every year 

Clean the printer   

Check for play on the axles  

Lubricate the feeder gear

Lubricate the axles

Check tension of short belts  

Replace the Bowden tubes


Check for debris in front fan of print head  

Clean system fans


Check quality of nozzle cover

Lubricate hinges


Lubricate lead screw Z motor


Clean the feeders


Clean the print cores



Filament handling during printing

Printing of Ultrafuse® Support Layer should be done on an Ultimaker S5 with an Air Manager to improve heat retention and filter Ultrafine Particles. The material is non-hygroscopic and to ensure reliable 3D printing the filament should be used without a Material Station.

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