Ultimaker Cura crashes when opening any file

Ultimaker Cura might crash when opening a file, when another application called 'Chitubox' is installed. There are two options to prevent Ultimaker Cura from crashing:

  1. Uninstall Chitubox completely and continue using Ultimaker Cura
  2. Uninstall the Chitubox thumbnail preview, by following these steps:
    1. Open cmd with administrator rights
    2. Enter the command: regsvr32 /u "C:\Program Files\<path to CHITUBOX_Thumbnail.dll>"
    3. Restart the resource manager

If this does not resolve your issue, please submit a request to get support from the Ultimaker Cura team.

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