If you are encountering software errors with Ultimaker Cura you may be asked for log files by our support representatives. These log files contain important information from which can help deduce what is going wrong within the system.
For crashes and similar issues, please share the following information:
- (On Windows) The log as produced by dxdiag (start -> run -> dxdiag -> save output)
- The Cura GUI log file, located at
%APPDATA%\cura\<Cura version>\cura.log, or
C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log
$USER/Library/Application Support/cura/<Cura version>/cura.log
- Ubuntu / Linux:
If the Cura user interface still starts, you can also reach this directory from the application menu in Help -> Show settings folder.