Save log files to USB

Often, the log files of a printer can contain valuable information to help troubleshoot and diagnose what went wrong within a printer. You may be asked by a support representative for log files of your machine. You can obtain the log files from your printer as follows:

Ultimaker S5 and S3
From the Preferences overview, go to Maintenance, Diagnostics, then select Save log files to USB
Save_log_files_S5S3.png Save_to_USB.png

Tip: When an error has occurred on the printer while a USB stick is inserted, the log files are automatically saved to the USB drive. Please check the USB files first. Log files starting with  "ultimakersystem-" are some of the most important ones.

Ultimaker 3
On the display, navigate to: System, Maintenance, Diagnostics, then select Dump logs to USB
Maintenance.jpg Diagnostics.jpg Dump_logs.jpg
Ultimaker 2+ Connect
Select the Maintenance icon, scroll down to Diagnostics, and press Export log files
UM2C-maintenance.png UM2C-export-logs.png UM2C-save-logs-usb.png

The logs will be saved to the USB drive inserted into the printer. When asked for logs, please send ALL the newly saved files to your support contact.

If you are having trouble uploading the logs to your support ticket, please zip them into a single .zip file.

Please make sure you include ALL files generated by the Log export process. Failure to include ALL exported Log files can result in delayed response or request for the missing Log files.

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