Often, the log files of a printer can contain valuable information to help troubleshoot and diagnose what went wrong within a printer. You may be asked by a support representative for log files of your machine. You can obtain the log files from your printer as follows:
- Ultimaker S5 and Ultimaker S3: From the Preferences overview, click on Maintenance ->Save log files to USB
- Ultimaker 3: Navigate on your display to System -> Maintenance -> Diagnostics -> Dump logs to USB
The save log files to USB option is found in the Diagnostics submenu of the Maintenance menu on the S-line printers
The logs will be saved to the USB drive inserted into the printer. When asked for logs, please send all the newly saved files to your support contact.