Often, the log files of a printer can contain valuable information to help troubleshoot and diagnose what went wrong within a printer. You may be asked by a support representative for log files of your machine.
- Export the log files to your USB stick
- On your computer, select all files that have been exported to the USB, that are not .gcode, .3mf or .stl files. (These are multiple files; .log, .log.gz, .tar.gz)
- ZIP the files and share the ZIP file with Ultimaker support
How to export log files to USB
Tip: When an error has occurred on the printer while a USB stick is inserted, the log files are automatically saved to the USB drive. Please check the USB files first. Log files starting with "ultimakersystem-" are some of the most important ones.