Often, the log files of a printer can contain valuable information to help troubleshoot and diagnose what went wrong within a printer. You may be asked by a support representative for log files of your machine. You can obtain the log files from your printer as follows:
- Ultimaker S5 and Ultimaker S3: From the Preferences overview, go to Maintenance, Diagnostics, then select Save log files to USB
- Ultimaker 3: On the display, navigate to: System - Maintenance - Diagnostics - Dump logs to USB
- Ultimaker 2+ Connect: Select the Maintenance icon, scroll down to Diagnostics, and press Export log files
Tip: When an error has occurred on the printer while a USB stick is inserted, the log files are automatically saved to the USB drive. Please check the USB files first. Log files starting with "ultimakersystem-" are some of the most important ones.
The save log files to USB option is found in the Diagnostics submenu of the Maintenance menu on the S-line printers
The logs will be saved to the USB drive inserted into the printer. When asked for logs, please send all the newly saved files to your support contact.