Often, the log files of a printer can contain valuable information to help troubleshoot and diagnose what went wrong within a printer. You may be asked by a support representative for log files of your machine. You can obtain the log files from your printer as follows:

• Ultimaker S5 and Ultimaker S3: From the Preferences overview, go to Maintenance, Diagnostics, then select Save log files to USB
• Ultimaker 3: On the display, navigate to: System - Maintenance - Diagnostics - Dump logs to USB
• Ultimaker 2+ Connect: Select the Maintenance icon, scroll down to Diagnostics, and press Export log files

Tip: When an error has occurred on the printer while a USB stick is inserted, the log files are automatically saved to the USB drive. Please check the USB files first. Log files starting with  "ultimakersystem-" are some of the most important ones.

The save log files to USB option is found in the Diagnostics submenu of the Maintenance menu on the S-line printers

The logs will be saved to the USB drive inserted into the printer. When asked for logs, please send all the newly saved files to your support contact.

If you are having trouble uploading the logs to your support ticket, please zip them into a single .zip file.