ER86 - Air Manager fan is unable to rotate at the desired speed

The Air Manager fan is unable to reach the desired speed.

This could be due to:

  • An object is physically obstructing the rotation of the Air Manager fan
  • There is not enough space behind the Air Manager
  • External ventilation is interfering with the Air Manager fan control
  • There is an error in the software controlling the Air Manager fan
  • The Air Manager fan is defective

Please perform the following checks:

  1. Ensure the Air Manager fan is clear of unwanted objects and debris. If necessary, clean the Air Manager fan
  2. Ensure there is at least 10 cm clearance behind the Air Manager
  3. Ensure the Ultimaker S5 is running the latest firmware

If the problem still persists, please contact support by raising a support request.

Tip: To be helped as quickly as possible, please open a hardware ticket and provide the Air Manager's serial number and your log files.

Note: If the tips above have not helped to resolve the error message, there could be a hardware problem with the Air Manager fan. If a hardware issue can be determined, you will receive a free replacement. In such a case, we require the batch number of your current fan. The document below contains complete repair instructions including information on where to find the batch number.

Instructions

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