ER80 - Expected Air Manager is missing

If this error occurs, there is a problem establishing or maintaining communication between the Air Manager and the Ultimaker S5. For safety reasons, the print process is interrupted and the motors and heaters are turned off.

This error can appear for the following reasons:

  • The Air Manager has been removed or disconnected from the Ultimaker S5, but the removal was not confirmed on the display
  • The cable between the Ultimaker S5 and the Air Manager is not secured properly
  • The cable between the Ultimaker S5 and the Air Manager is damaged or broken
  • There is a problem with the electronics of the Air Manager
  • In case of a Pro Bundle: The cable between the Ultimaker S5 and the Material Station is not secured properly or defective

Often, this error can be resolved by checking and reseating the connections. Try the tips below:

Check the cables

First, always ensure that the cable is connected securely to the bottom of the Air Manager. Firmly insert the cable, and place the stress relief clip around it. Fully slide it upwards for the most secure connection.

Tip: The strain relief will prevent the cable from getting pulled out of the Air Manager by accident.

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Ultimaker S5 with Air Manager

Ultimaker S5 Pro Bundle

If the Air Manager is connected directly to the Ultimaker S5, check that the UMB cable going into the UMB OUT port of the Ultimaker S5 is securely connected. The Air Manager must not be plugged into the NFC port at the back of the Ultimaker S5. If you have a complete Pro Bundle, the Air Manager connects to the UMB OUT port of the Material Station. Check that this cable is securely connected. Also make sure that the Material Station cable is properly connected to the Ultimaker S5.
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Connections for an Ultimaker S5 with Air Manager Connections for a Pro Bundle setup

 

Tips for Pro Bundles

Note: If you have a complete Pro Bundle, the loss of communication with the Air Manager can also be caused by a problem with the Material Station. Expand the sections below to learn more.

Check the Material Station connection

As the Air Manager is connected via the Material Station, the communication with the Air Manager will also be lost if there is a connection problem between the Ultimaker S5 and the Material Station. To determine if the Material Station is still connected and recognized, navigate to the Materials menu on the Ultimaker S5. If this overview shows the 6 material bays, then the Material Station is connected correctly.

Tip: The Materials menu will also appear when you open the door of the Material Station.

If this menu only shows a two-material configuration, the Material Station is not recognized by the Ultimaker S5. The ER80 is likely caused by the Material Station rather than the Air Manager.

Connect the Air Manager directly to the Ultimaker S5

Try connecting the Air Manager directly to the Ultimaker S5 to check if the communication problem persists.

  • Turn off the Ultimaker S5 and remove the power extension cable
  • Remove the power cable from the Material Station and connect this to the Ultimaker S5
  • Disconnect the Material Station from the UMB OUT port on the Ultimaker S5
  • Connect the Air Manager cable to this port
  • Turn on the Ultimaker S5

Check if the ER80 message shows up again or not. Try heating one of the print cores to > 50 ºC and wait for the fan to start spinning. Wait at least 3 minutes. If the ER80 does not reappear when the Air Manager is connected directly to the Ultimaker S5, the problem may be caused by the Material Station (or its connection to the Ultimaker S5).

Need further support?

If the problem still persists after checking the connections, there is likely a hardware problem with the Air Manager or the cable. Please submit a support ticket to receive further assistance.

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