The Material Station has encountered an unknown error. Unfortunately, we do not know the cause of this error.
To help us troubleshoot, please do the following:
- Power down the Ultimaker S5
- Detach the power cable from the Material Station
- Power up the Material Station, then the Ultimaker S5 and wait for the system to boot
- On the Ultimaker S5, navigate to: Preferences > Maintenance > Save logs to USB
- After saving, save the USB log file contents to your computer to share them with your service provider
Please contact support by raising a hardware support request above. Ensure to include the error number the log files.