ER56 - Printer feeder filament pickup unsuccessful

The Material Station could not detect the pickup of the loaded material by the Ultimaker S5.

This could be due to:

  • The feeder of the Ultimaker S5 is malfunctioning
  • The decoupler of the Material Station is faulty

To resolve this error, please do the following:

Note: This troubleshooting guide starts by checking the Ultimaker S5 feeder.

  • Ensure the Ultimaker S5 feeder lever is down in the locked position
  • Ensure the Ultimaker S5 feeder spring tension is set correctly
  • Ensure the Ultimaker S5 feeder is clean and maintained correctly according to the guidelines available
  • Ensure the Bowden tubes running from the Material Station to the Ultimaker S5 are correctly and securely attached
  • Power down the Ultimaker S5
  • Restart the Material station by detaching and reattaching the power cable
  • Power up the Ultimaker S5 and retry the operation
  • Make a double cut to ensure the filament tip is straight and pointy

Observe the functionality of the Ultimaker S5 feeder to verify it’s working properly; the feeder wheel should be spinning slowly when the material approaches the Ultimaker S5 feeder.

If the problem still persists, there may be a faulty decoupler. Please contact support by raising a support request above.

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