The Material Station could not detect inserted filament correctly while loading the new material. This error occurred while the Material Station was preparing the material to be picked up by the Ultimaker S5 feeder.
This could be due to:
- Insufficient filament on the inserted spool to initiate a print job
- The prefeeder of the Material Station is faulty
Tip: Inserted filament spools require a minimum of 3 meters of filament to be successfully inserted into the system.
To resolve this error, please do the following:
Note the bay number and extruder number indicated by the display.
- Power down the Ultimaker S5
- Detach the power cable from the Material Station
- Detach the Bowden tubes from the extruder where the problem is occurring
- Using the noted filament bay and extruder entry; Gently push a new roll of filament through the system until you see the faulty filament coming out of the Bowden tube at the back
- Continue pushing until the new filament sticks out a few centimeters out of the Bowden tube at the back
Note: Always push loose filament forward through the system, never the other way around.
- Cut the currently loaded filament roll at the entry point of the material station
- Grab the end of the filament sticking out of the Bowden tube at the back and gently pull the remaining filament completely out of the system
- Reattach the Bowden tubes to the feeder
- Power up the Material Station, then the Ultimaker S5 and continue operation
If the problem persists, and there is no loose filament within the system, the prefeeder may be faulty. Please contact support by raising a support request above.