Printer Management FAQ

Setting up your digital workflow can be tricky. To make sure that the whole 3D-printing workflow is working correctly, we have set up a checklist that can help you get started; 
Ultimaker Platform Checklist


Printer connection FAQ

How can I connect my Ultimaker printer?

Please see this article for further help on troubleshooting my connection.

Am I allowed to connect non-Ultimaker brand printers to Digital Factory?

No. Although Cura supports a lot of printer brands, we've chosen to focus our efforts in Digital Factory on Ultimaker printers.

How come I don't see my printer in Digital Factory?

Make sure the printer is connected to Digital Factory. Please see this article on how to do that.

Unless you have administrative rights, you cannot have access to a printer unless you are part of the team / one of the teams the printer is shared with. A person who has administrative rights or is part of the team can add you to a team.

Read more on adding and sharing printers with teams.

How come I can see my printer in Digital Factory, but not in Ultimaker Cura?

Please make sure you are using the latest Cura version and are signed in with your Ultimaker account. Selecting the 'sign in' button in the upper right corner of Cura to sign in to your account.

Read more on how to sign into Cura.

Can I remove a printer in Digital Factory?

Only the account who added the printer to the Digital Factory can remove it from Digital Factory.


Printer management FAQ

Is there a way to distribute print jobs to a group of printers?

Currently there is no way of distributing prints to multiple printers (centralised queue) in the Digital Factory. Print jobs will be distributed to the selected printer when clicking print via Ultimaker Cura. More advanced print job routing is in the planning for a later date.

The video stream from the camera in the printer housing really slow

In order to maximise the processing power the printer has for printing we only update with a photo every 10 seconds.

My printer does not have all the latest features

Network connected printers benefit from online services provided by Ultimaker. To ensure that your printer can benefit from the latest services and features it is important that the printer is running the latest firmware.

Learn more


Have a question about network and security?

FAQ: Network and security protocols used by Ultimaker printers and Digital Factory

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