Activating Ultimaker subscriptions

Your subscription gives you access to a wealth of benefits to improve your 3D printing workflow. Read more to learn how you can get the most out of the Ultimaker platform.

In this article

  1. Redeem Essentials (With Ultimaker printer)
  2. Start with Professional (try free for 1 month) 
  3. How to activate your subscription 
  4. Getting started with your subscription
  5. Upgrade, change or cancel your subscription

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Get your subscription

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Redeem Essentials with your Ultimaker printer

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Step 1. Visit our website

Customers who have recently bought an Ultimaker S5 Pro-bundle, S5, S3 or UM2+Connect - purchased after 20-4-2021 - are entitled to redeem Ultimaker Essentials subscription. 

To redeem Essentials visit ultimaker.com/activate, scroll down to the step-up table and click on Redeem.

If you purchased an Ultimaker printer before April 20th please contact your reseller or try our Ultimaker Professional subscription - 1 year plan (cancel within 30 days).

 

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Step 2. Sign in

In order to register for Essentials you need to sign in with your Ultimaker account. If you don't have an Ultimaker account create one for free.

 

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Step 3. Continue as business

First you will be asked whether you would like to sign up as an individual or a business. Please note that our enterprise software is tailored to organizations, select Continue as Business to continue your registration process.

 

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Step 4. Fill in details

Fill in your contact details and printer registration number, which can be found on the back of the printer, and press Get Essentials. Please note that your printer needs to be purchased after 20-4-2021 in order for your registration to be valid. 

If you purchased an Ultimaker printer before April 20th please contact your reseller or try our Professional subscription - 1 year plan (cancel within 30 days).

 

Screenshot_2021-04-13_at_22.58.20_copy.pngStep 4. Get activation link

After you have clicked on Get Essentials you will get a confirmation message and receive an email with an activation link to activate your subscription

Did not receive any activation email? Contact support

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Start with Professional (try free for 1 month) 

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Step 1. Visit our website

To try out Ultimaker's Professional subscription - 1 year plan (cancel within 30 days) visit https://www.ultimaker.com/software/enterprise-software, scroll down to the step-up table and click on Try it free.

 

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Step 2. Fill in request form

Fill in your organization details and contact information and click on Request subscription. You will receive a confirmation email once your request is sent.

 

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Step 3. Get activation link

Ultimaker will review your subscription request. Within 1-2 business days you will receive an email with an activation link to activate your subscription

Did not receive any activation email? Contact support

 

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How to activate your subscription

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Step 1. Sign terms & conditions

In order to activate a subscription for your organization we ask you to read and sign Ultimaker's terms and conditions. Tick the box and press Next to continue.

 

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Step 2. Fill in organization details

Fill in your Organization display name which will be shown in the Digital Factory and Subscription portal. Press Next to continue.

 

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Step 3. Activate subscription

Review your subscription details and press Activate to continue.

 

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Step 4. Sign out

In order for us to process your activation it is important you Sign out using the button and wait 5-10 minutes before signing in. 

Having problems with activating your subscription? Contact support

 

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Getting started with your subscription

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Admin users only
Once your subscription is activated you can start onboarding your organization. In the subscription portal you will see which subscription you are using and which features are available to your organization. 

From here you can:

Not seeing this page?
Sign out and wait for 10 minutes before signing back in. Our servers will auto-update the changes that were made to your subscription plan. Please note that all members within your organization will also need to sign out, take a 10 minute break, and sign back in. 

Need help onboarding your organization?
Follow our Quick Start Guide

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Upgrade subscription

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Step 1. Upgrade on subscription portal

Customers with an Essentials subscription can upgrade to Professional by visiting the subscription portal and clicking on Upgrade from the main menu. 

Customers can upgrade to excellence by getting in touch with our sales team.  

 

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Step 2. Upgrade to Professional

Click on the button Upgrade to professional and confirm by clicking on Upgrade. That's all. Within a few seconds you will receive a confirmation email from Ultimaker.

 

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Step 3. Sign out

In order for us to process your activation it is important you Sign out using the button and wait 15 minutes before signing in. Note that all members within your organization need to sign out and wait as well for 15 minutes before signing back in, in order for everyone to see the Professional upgrade.

Having problems with activating your subscription? Contact support

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Change or cancel your subscription

To change or cancel your subscription please contact our support team.

 

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