The motion controller failed to be updated - ER25

This error message refers to a problem with the motion controller when updating the firmware.

This error can usually be resolved easily by taking the following steps:

  1. Reboot the Ultimaker 3 by using the on/off button
  2. Update the firmware to the latest “stable” version and check if the error has disappeared. Instructions on updating the firmware can be found in the Ultimaker 3 manual

If you still experience problems after taking these steps, you can contact one of our local service providers for help.

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